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Bug

Unable to view the Esri imagery with the World Imagery basemap metadata from ArcGIS Living Atlas of the World in the basemap gallery for some account subscriptions.

ArcGIS Online
Bug ID Number BUG-000160149
SubmittedJuly 25, 2023
Last ModifiedJanuary 29, 2025
Applies toArcGIS Online
Version foundJune 2023
Operating SystemWindows OS
Operating System Version10.0
StatusAs Designed

Additional Information

The development team determined that this behavior is as designed. Please log any suggestions for improvements on the ArcGIS Ideas site.

Workaround

  • Use the basemaps from ArcGIS Living Atlas of the World or add basemaps to the organization’s default group or to a new custom group. Refer to Create a custom basemap gallery for your organization.
  • Set the organization’s region as United States using an administrator account. The contents of the basemap gallery differs based on the region setting.

Steps to Reproduce

Bug ID: BUG-000160149

Software:

  • ArcGIS Online

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