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Bug

Unable to view a cached tile service in ArcGIS Pro when the cache is reused from another service and is not in WGS84.

ArcGIS Pro
Bug ID Number BUG-000171158
SubmittedOctober 1, 2024
Last ModifiedDecember 15, 2024
Applies toArcGIS Pro
Version found3.3.2
Operating SystemWindows OS
Operating System VersionN/A
StatusAs Designed

Additional Information

When publishing a map service using ArcGIS Pro, the default configuration uses Dynamic Workspaces (Refer to this documentation https://pro.arcgis.com/en/pro-app/latest/help/sharing/overview/configure-a-map-service.htm for more information). When such services are added to ArcGIS Pro, they are rendered using export map call to the data, even if the cache content exists. If publisher wants to ensure the service always renders using cache then they should disable Dynamic Workspaces. In this case, user is publishing a map service using no content and trying to use existing cache. To render the service using cache they need to edit the service configuration and under Dynamic Workspaces, uncheck 'Allow per request modification of layer order and symbology' and publish the cached service using existing content. When this map service is added to ArcGIS Pro, it will render using cache content and would not make exportMap request.

Steps to Reproduce

Bug ID: BUG-000171158

Software:

  • ArcGIS Pro

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