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Bug

Unable to use the Explore tool to select a map service in a tile cache in ArcGIS Pro despite being able to use the Identify tool in ArcMap 10.7 to select the same map service with a tile cache.

Last Published: June 25, 2019 ArcGIS Pro
Bug ID Number BUG-000123076
SubmittedJune 14, 2019
Last ModifiedNovember 21, 2025
Applies toArcGIS Pro
Version foundN/A
Operating SystemWindows OS
Operating System VersionN/A
StatusNon-Reproducible

Additional Information

This issue is not reproducible in versions 2.6 and above.

Workaround

In ArcMap, publish to ArcGIS Server and select the 'Dynamically from the data' option and not 'Using tiles from a cache'.

Steps to Reproduce

Bug ID: BUG-000123076

Software:

  • ArcGIS Pro

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