laptop and a wrench


Unable to use the Cached Map service with custom scales as a basemap with Portal for ArcGIS.

Last Published: February 24, 2022 Portal for ArcGIS
Bug ID Number BUG-000089876
SubmittedAugust 12, 2015
Last ModifiedAugust 19, 2022
Applies toPortal for ArcGIS
Version found10.3.1
Operating SystemWindows OS
Operating System Version10.0
StatusWill Not Be Addressed

Additional Information

This issue was logged against a version of the software which is no longer supported, and has not had activity in some time. We apologize that we were unable to address this issue within the current product life cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.


  1. Create a Basemap Group in Portal for ArcGIS.
  2. Create a web map in Portal for ArcGIS with just the custom basemap > Share with the Basemap Group.
  3. Navigate to My Organization > Edit Settings > Map > Basemap Gallery > Select your Basemap Group> Add default basemaps > Save.
  4. Create a map in Portal for ArcGIS with other layers > Save > Share as Application > Option to use custom scale basemap from the Basemap widget.

Steps to Reproduce

Bug ID: BUG-000089876


  • Portal for ArcGIS

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic