Bug
Unable to use enterprise logins to log in to Portal for ArcGIS, ArcGIS Online or Collector, with a Mac OS X or iOS Device when the cookie exceeds 4KB.
| Bug ID Number | BUG-000099770 |
|---|---|
| Submitted | October 3, 2016 |
| Last Modified | February 18, 2025 |
| Applies to | ArcGIS Online |
| Version found | 4.3 |
| Operating System | Apple iOS |
| Operating System Version | 9.0x |
| Status | Known Limit |
Additional Information
The cookie that exceeds the 4KB limit set by the Apple Safari web browser is set and is used by the Microsoft ADFS login page. Esri software is not involved in the authentication of the user during the SAML login process. This Apple limitation is addressed in iOS 11. Upgrade the device OS to avoid this limitation.Workaround
Workaround 1: Disable one of the advanced features, this creates a 4KB cookie and no issues will occur.Workaround 2: Press the ‘Back’ button and submit credentials again, this passes the truncated part of the cookie and grants access.Steps to Reproduce
Bug ID: BUG-000099770
Software:
- ArcGIS Online
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