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Bug

Unable to upload a 3D scene layer to ArcGIS Online when the file is not inside a file geodatabase. The file fails to upload and returns the error “External Sharing Process Failed”.

ArcGIS Pro
Bug ID Number BUG-000163697
SubmittedDecember 13, 2023
Last ModifiedApril 22, 2025
Applies toArcGIS Pro
Version found3.2
Operating SystemN/A
Operating System VersionN/A
StatusNon-Reproducible

Additional Information

This issue is not reproducible in the latest version (ArcGIS Pro 3.3) based on the information provided. If the issue persists, contact Esri Support Services and reference this issue's record number.

Workaround

  • If caching locally, make sure the file is in a geodatabase by using the Feature Class To Geodatabase tool before uploading.
  • Use the 'Cache online' option in the Configuration tab, and this works as expected.

Steps to Reproduce

Bug ID: BUG-000163697

Software:

  • ArcGIS Pro

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