Bug
Unable to upgrade ArcGIS Pro with Anti-Ransomware antivirus software installed.
| Bug ID Number | BUG-000139891 |
|---|---|
| Submitted | May 14, 2021 |
| Last Modified | June 5, 2024 |
| Applies to | ArcGIS Pro |
| Version found | N/A |
| Operating System | Windows OS |
| Operating System Version | N/A |
| Status | Will Not Be Addressed |
Additional Information
This issue appears to be a third party antivirus issue, this is not a bug.Workaround
Resolved with below solution :
- Checkpoint Endpoint Rules > Anti-Ransomware, Behavioral Guard and Forensics > Rule with exceptions -> Monitoring > Edit shared action > Add location > Certificate.
- To obtain the certificate, the administrator must provide the full path to ArcGISPro.exe file.
- Add the same exclusion as in step 1, under “Anti-Ransomware and Behavioral Guard – exclusions.”
Steps to Reproduce
Bug ID: BUG-000139891
Software:
- ArcGIS Pro
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App