laptop and a wrench


Unable to update the Japanese language pack on ArcGIS for Server version 10.2.2 to 10.3. When an upgrade is done from ArcGIS 10.2.2 to 10.3 via the Japanese language pack installer, the ArcGIS for Server 10.2.2 uninstalls successfully and the ArcGIS for Server 10.3 beings installation. However, the Japanese language pack installer for ArcGIS 10.3 installs ArcGIS 10.2.2 once again instead of installing ArcGIS 10.3.

Last Published: February 24, 2022 ArcGIS for Server
Bug ID Number BUG-000086799
SubmittedApril 10, 2015
Last ModifiedFebruary 24, 2022
Applies toArcGIS for Server
Version found10.3
Operating SystemWindows
Operating System Version2012 64 Bit
StatusWill Not Be Addressed

Additional Information

This issue was logged against a version of the software which is no longer supported, and has not had activity in some time. We apologize that we were unable to address this issue within the current product life cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.


  1. A clean installation of ArcGIS 10.3 allows the 10.3 Japanese language pack to install successfully.
  2. Uninstalling the 10.2.2 Japanese language pack from Programs and Features, and then running a repair on the 10.3 Japanese language pack allows the 10.3 to install.

Steps to Reproduce

Bug ID: BUG-000086799


  • ArcGIS for Server

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic