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Bug

Unable to transfer all licenses from one License Manager to another.

Last Published: March 13, 2015 ArcGIS License Manager
Bug ID Number BUG-000085723
SubmittedFebruary 27, 2015
Last ModifiedOctober 20, 2021
SeverityMedium
Applies toArcGIS License Manager
Version found10.3
Operating SystemWindows
Operating System Version2008 R2 64 Bit
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

Deauthorize remaining license on 'parent' and authorize license on 'child'. On 'child' License Manager, authorize four of the five licenses per feature. Authorization completes successfully. Issue appears to be with the 'parent' License Manager since clearing the Trusted Storage on 'child' License Manager does not resolve the Issue. If licenses are authorized on 'parent’ License Manager in stages, each additional stage results in one less license being able to be transferred to the ‘child’ License Manager. For example: Authorize 2 licenses for each feature on 'parent' License Manager, then authorize an additional 3 of each feature on 'parent' License Manager. This will mean a total of 5 available licenses for each feature are on the ‘parent’ License Manager. The 'child' License Manger will only be able to authorize 3 (5-2=3) of each feature.

Steps to Reproduce

Bug ID: BUG-000085723

Software:

  • ArcGIS License Manager

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