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Bug

Unable to switch back to a custom basemap after choosing an ESRI basemap in the Basemap Gallery widget in ArcGIS Web AppBuilder.

Last Published: September 2, 2021 ArcGIS Online
Bug ID Number BUG-000142471
SubmittedAugust 25, 2021
Last ModifiedNovember 7, 2025
Applies toArcGIS Online
Version found9.2
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusIn Review

Workaround

  1. Save the web map in ArcGIS Online Map Viewer Classic.
  2. Open the web app, and the custom basemap is able to be switched back from Esri basemap.

Steps to Reproduce

Bug ID: BUG-000142471

Software:

  • ArcGIS Online

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