laptop and a wrench

Bug

Unable to sign in to ArcGIS Online from ArcMap when using a Windows XP workstation.

Last Published: April 7, 2015 ArcGIS for Desktop
Bug ID Number BUG-000086164
SubmittedMarch 17, 2015
Last ModifiedAugust 21, 2020
SeverityHigh
Applies toArcGIS for Desktop
Version found10.2.1
Operating SystemWindows
Operating System VersionXP
Version FixedOnline
StatusFixed

Additional Information

The fix was deployed in a patch March 2015.

Workaround

Upgrade the Windows operating system to a more recent version (Vista, 7, 8) and a more recent version of Internet Explorer (9, 10, 11).

Steps to Reproduce

Bug ID: BUG-000086164

Software:

  • ArcGIS for Desktop

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