laptop and a wrench


Unable to sign in to ArcGIS Online from ArcMap when using a Windows XP workstation.

Last Published: April 7, 2015 ArcGIS for Desktop
Bug ID Number BUG-000086164
SubmittedMarch 17, 2015
Last ModifiedAugust 21, 2020
Applies toArcGIS for Desktop
Version found10.2.1
Operating SystemWindows
Operating System VersionXP
Version FixedOnline

Additional Information

The fix was deployed in a patch March 2015.


Upgrade the Windows operating system to a more recent version (Vista, 7, 8) and a more recent version of Internet Explorer (9, 10, 11).

Steps to Reproduce

Bug ID: BUG-000086164


  • ArcGIS for Desktop

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic