laptop and a wrench

Bug

Unable to sign in to ArcGIS Online from ArcMap when using a Windows XP workstation.

Last Published: April 7, 2015 ArcGIS for Desktop
Bug ID Number BUG-000086164
SubmittedMarch 17, 2015
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.2.1
Operating SystemWindows OS
Operating System VersionXP
Version FixedOnline
StatusFixed

Additional Information

The fix was deployed in a patch March 2015.

Workaround

Upgrade the Windows operating system to a more recent version (Vista, 7, 8) and a more recent version of Internet Explorer (9, 10, 11).

Steps to Reproduce

Bug ID: BUG-000086164

Software:

  • ArcGIS for Desktop

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options