Bug
"Unable to sign in - You do not have permissions to access this application" is returned when a Basic, Standard, or Advanced (Partner) user type tries to access an app in ArcGIS Online.
| Bug ID Number | BUG-000168656 |
|---|---|
| Submitted | June 27, 2024 |
| Last Modified | January 15, 2025 |
| Applies to | ArcGIS Online |
| Version found | June 2024 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | As Designed |
Additional Information
This is the expected behavior. Partner user types are not licensed to use [app name]. The provisioning of apps through user types is beyond the scope of Esri Support Services. The Partner Team will be able to clarify this further and help in finding a path toward supporting the issue. If there is a need to discuss further how user types support Esri partners, open a partner case through the Esri Partner Community. https://partnercommunity.esri.com/s/Steps to Reproduce
Bug ID: BUG-000168656
Software:
- ArcGIS Online
Get notified when the status of a bug changes
Discover more on this topic
Search for related information
Find training related to this topic
Explore ideas and give feedback
Get help from ArcGIS experts
Download the Esri Support App