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Bug

Unable to search for usernames that have a period in it and the Profile Visibility is set to Organization when adding users to a group from an external organization.

Last Published: October 14, 2020 ArcGIS Online
Bug ID Number BUG-000134519
SubmittedOctober 12, 2020
Last ModifiedJuly 11, 2025
Applies toArcGIS Online
Version found8.3
Operating SystemWindows OS
Operating System Version10.0
Version Fixed8.4
StatusFixed

Workaround

As a workaround, search for the user ID to populate the correct username. Refer to the instructions in this article: https://support.esri.com/en/Technical-Article/000022897.

The example below shows that searching the username using the exact username does not populate the same result:

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Steps to Reproduce

Bug ID: BUG-000134519

Software:

  • ArcGIS Online

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