BUG-000116653 for ArcGIS Online

Bug ID Number	BUG-000116653
Submitted	September 10, 2018
Last Modified	June 5, 2024
Applies to	ArcGIS Online
Version found	N/A
Operating System	Windows OS
Operating System Version	10.0
Status	Will Not Be Addressed

Additional Information

Esri focuses its development efforts on the current generation of the ArcGIS StoryMaps products and has previously announced that the classic storytelling templates, which are currently in extended support, will be moved to mature support in October 2023. As a result of this direction, the development team no longer considers enhancements to the classic templates and only considers critical-priority bug fixes. This issue is either an enhancement or a bug that is not classified as critical, so the development team does not plan to address it in the classic Esri Story Maps templates. ArcGIS StoryMaps is developed with modern technology and design patterns and the benefit of years of feedback received from the storytelling community about Esri’s classic storytelling templates. Although some issues and enhancements are never implemented in the classic templates, many of these are incorporated into ArcGIS StoryMaps or are being considered for future updates to ArcGIS StoryMaps. For more information on the classic Esri Story Maps template transition plan, refer to the ArcGIS Blog: https://www.esri.com/arcgis-blog/?s=#&tag=classic-esri-story-maps-transition.

Workaround

The 'tel' protocol can still be utilized in other Esri Story Map templates and ArcGIS Web AppBuilder.
The Esri Story Map Tour app built from scratch with the map tour builder, existing web maps, or external sources such as CSV files still supports the protocol.