laptop and a wrench

Bug

Unable to remain signed into ArcGIS Online account when opening the ArcGIS Living Atlas of the World content.

ArcGIS Online
Bug ID Number BUG-000167696
SubmittedMay 21, 2024
Last ModifiedDecember 10, 2024
Applies toArcGIS Online
Version foundFeb 2024
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusAs Designed

Additional Information

Utilizing an item's URL containing an organization short URL or name different than the logged-in account's organization, attempt to authenticate using the existing credentials into the URL's organization and not be able to. Modifying the URL to utilize the logged-in account's organization short URL instead retains the logged-in account's information.

Workaround

While signed into the account, search for the content by modifying the ID of the item in the URL of the organization (for example: https://essorg.maps.arcgis.com/home/item.html?id=c66fe3e5d16043e4bde748af2e84ecf5) or manually search for Historical Topo Map Explorer (beta) in the search bar of ArcGIS Online.

Steps to Reproduce

Bug ID: BUG-000167696

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options