NIM064258 for No Product Found

Bug ID Number	NIM064258
Submitted	January 14, 2011
Last Modified	April 2, 2025
Applies to	No Product Found
Version found	10.1
Status	Non-Reproducible

Additional Information

This defect is closed as non-reproducible as the steps/data needed to reproduce this issue are no longer available. If your client has a reproducible case on a supported configuration, please work with a Tech Assist to reopen and edit this defect.

Workaround

1. Open Windows Services and check that FLEXNet licensing Service is started, then attempt authorizing again.2. Run a Repair (may resolve issue).3. Upgrade to 10.0 SP1 (may resolve issue).4. Upgrade to 10.0 SP1 Patch (<a href="http://resources.arcgis.com/content/patches-and-service-packs?fa=viewPatch&PID=160&MetaID=1741" target="_blank">http://resources.arcgis.com/content/patches-and-service-packs?fa=viewPatch&PID=160&MetaID=1741</a>)5. Attempt the authorization again.6. Run as Administrator (with elevated privileges).7. If all else fails, uninstall all ArcGIS/Esri products, and remove every trace of Esri software from <a href="file:C:/Program" target="_blank">C:\Program</a> Files, <a href="file:C:/Program" target="_blank">C:\Program</a> Files (x86), <a href="file:C:/Program" target="_blank">C:\Program</a> Data\, <a href="file:C:/Program" target="_blank">C:\Program</a> Files\Common Files\, <a href="file:C:/Program" target="_blank">C:\Program</a> Files (x86)\Common Files\ as well as Registry keys: HKLM\Software\ESRI; then re-install ArcGIS Desktop and/or License Manager and attempt to re-authorize.