laptop and a wrench

Bug

Unable to open the Story Map Tour template in a configurable app when adding an item from the local computer and hosting it in ArcGIS Online.

Last Published: May 12, 2021 ArcGIS Online
Bug ID Number BUG-000128875
SubmittedFebruary 24, 2020
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found7.4
Operating SystemN/A
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

Esri is focusing development efforts on the current-generation ArcGIS StoryMaps product and has previously announced that its classic storytelling template, which is currently in 'extended support,' is going to be moved to 'mature support' in October 2023. As a result of this direction, the development team is no longer considering enhancements to the classic templates and is only considering critical-priority bug fixes. This issue is either an enhancement or a bug that has not been classified as critical, so the development team does not plan to address it in the classic story map templates. ArcGIS StoryMaps is being developed with modern technology and design patterns and the benefit of years of feedback received from the storytelling community about Esri’s classic storytelling templates. Although there are issues and no enhancement is to be implemented in the classic templates, many of these have already been incorporated into ArcGIS StoryMaps or are being considered for future updates to ArcGIS StoryMaps. For more information on the classic storytelling template transition plan, see the ArcGIS Blog: https://www.esri.com/arcgis-blog/?s=#&tag=classic-esri-story-maps-transition

Workaround

  1. Create Configurable Apps from the Content section.
  2. Open the Story Map Tour template.
  3. Navigate towards the advanced option. Either start a new tour or import tour data from a CSV file.

Steps to Reproduce

Bug ID: BUG-000128875

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options