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Bug

Unable to open ArcMap because of Kaspersky Anti-Virus.

Last Published: August 25, 2014 No Product Found
Bug ID Number NIM000349
SubmittedNovember 16, 2005
Last ModifiedJune 5, 2024
Applies toNo Product Found
Version found9.1
StatusWill Not Be Addressed

Additional Information

No Public Explanation

Workaround

Margaret Maher 11-14-2013 NOTE: there are currently 614 incidents in Nimbus for customers reporting problems with Kaspersky's antivirus program, and 500 posts on the forums. Current indident reporting problems at 10.1, and again at 10.2 after installing the new version of ArcGIS Desktop.Workaround from previous incident is "Go to kaspersky setting -> options -> threats and exclusions -> trusted zone -> trusted applications -> add arcmap onto that."

Steps to Reproduce

Bug ID: NIM000349

Software:

  • No Product Found

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