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Bug

Unable to manually add a SAML user as an organization login to ArcGIS Online when the IDP username contains an apostrophe.

ArcGIS Online
Bug ID Number BUG-000159030
SubmittedJune 12, 2023
Last ModifiedMay 26, 2026
Applies toArcGIS Online
Version foundFebruary 2023
Operating SystemWindows OS
Operating System VersionN/A
StatusNon-Reproducible

Additional Information

When the SAML NameID attribute value contains an apostrophe: - User auto-registration works as expected. - Manual registration sends an email invite to the user. The user is able to join the organization using the invite link. Example of observed behavior: - NameID value = saml'nameid - ArcGIS username created = saml_nameid - ArcGIS idpusername created = saml'nameid Note: If using the email address attribute as the SAML NameID, the email address value cannot contain an apostrophe. Email addresses with an apostrophe must be updated in the backend Identity Store\User Directory. The recommended practice is to remove the apostrophe character. Example: patricko'conner@emaildomain.com should be normalized to patrickoconner@emaildomain.com

Steps to Reproduce

Bug ID: BUG-000159030

Software:

  • ArcGIS Online

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