laptop and a wrench

Bug

Unable to log in to ArcGIS Collector 20.2.1 in Samsung Galaxy A10E running on Android 10 as a blank, white screen appears immediately after tapping the 'Sign In with ArcGIS Online' option.

Last Published: January 17, 2022 ArcGIS Collector
Bug ID Number BUG-000134988
SubmittedOctober 28, 2020
Last ModifiedJune 5, 2024
Applies toArcGIS Collector
Version found20.2.1
Operating SystemAndroid
Operating System Version10.x
StatusWill Not Be Addressed

Additional Information

The issue is specific to the Samsung Browser being the default browser on the device. Setting another browser, like Google Chrome, to the default device browser resolve this issue.

Workaround

This issue is device-specific as of now. Use other devices (for example, Samsung Galaxy A11) to log in.

Steps to Reproduce

Bug ID: BUG-000134988

Software:

  • ArcGIS Collector

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