laptop and a wrench

Bug

Unable to install the Image Server Microstation client on a machine that has a different version of ArcMap on it.

Last Published: August 19, 2020 ArcGIS for Desktop
Bug ID Number NIM054387
SubmittedFebruary 19, 2010
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found9.3.1
Operating SystemWindows OS
Operating System Version2003
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

1. Click start > run2. Once this window opens, type the following: regedit3. When your registry editor opens up navigate to HKEY_LOCAL MACHINE > software > ESRI4. Click on the ArcGIS folder and right click on the 'RealVersion' then modify. 5. Change the version number in there to be 9.3.1770.6. Click on the Image server folder and change the 'realversion' key to be 9.3, the 'version' key to be 9.3.3500 and the 'clientversion' key to be 9.3.3500.7. Close out of the registry editor and install the Microstation client.

Steps to Reproduce

Bug ID: NIM054387

Software:

  • ArcGIS for Desktop

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