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Bug

Unable to create a sample template and generate a report in ArcGIS Enterprise Survey123

Portal for ArcGIS
Bug ID Number BUG-000174468
SubmittedFebruary 20, 2025
Last ModifiedFebruary 27, 2025
Applies toPortal for ArcGIS
Version found11.3
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusKnown Limit

Additional Information

The Survey123 report capability has a known limitation where it cannot function and returns the error message, "An error occurred while saving the report template" if ArcGIS Enterprise deployments are not public-facing. Please see this help topic: https://doc.arcgis.com/en/survey123/browser/analyze-results/featurereporttemplates.htm#ESRI_SECTION1_4DCBF51A7F6A4DF783147BD9E024D02A

Workaround

Make the ArcGIS Enterprise deployment accessible from the internet to enable the Survey123 report to work as expected.

Steps to Reproduce

Bug ID: BUG-000174468

Software:

  • Portal for ArcGIS

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