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Bug

Unable to create a new Story Map Tour when the default basemap is set to anything other than 'Esri Default'. The tour fails with an error message "Sorry, Map Tour loading failed."

Last Published: August 17, 2017 ArcGIS Online
Bug ID Number BUG-000105449
SubmittedMay 30, 2017
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version foundN/A
StatusNon-Reproducible

Additional Information

This issue is not reproducible in the current ArcGIS Online platform (5.2).

Workaround

Create a Story Map Tour by following the instructions below: 1. Go to the web map > Share > create the web application. 2. Change the default basemap to 'Esri Default'.

Steps to Reproduce

Bug ID: BUG-000105449

Software:

  • ArcGIS Online

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