Unable to create a new Story Map Tour when the default basemap is set to anything other than 'Esri Default'. The tour fails with an error message "Sorry, Map Tour loading failed."
Last Published: August 17, 2017ArcGIS Online
Bug ID Number
BUG-000105449
Submitted
May 30, 2017
Last Modified
June 5, 2024
Applies to
ArcGIS Online
Version found
N/A
Status
Non-Reproducible
This issue was not reproducible when tested by the development team. Issues may be given this status when they cannot be reproduced or are no longer relevant in a development version of the software, but a specific fix was not installed to address the issue. The issue's Additional Information section may contain further explanation.
Additional Information
This issue is not reproducible in the current ArcGIS Online platform (5.2).
Workaround
Create a Story Map Tour by following the instructions below: 1. Go to the web map > Share > create the web application. 2. Change the default basemap to 'Esri Default'.