Unable to collapse map service layers in the ArcGIS Online Basic Viewer web application.
Last Published: September 2, 2015ArcGIS Online
Bug ID Number
July 17, 2015
June 11, 2020
Operating System Version
7.0 64 Bit
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
This is currently as designed. ENH-000090359 was logged asking for this behavior.
Use a web application that allows for this functionality like Web AppBuilder.