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Bug

Unable to authorize ArcGIS single-use product over the Internet when the name or address includes one or more international characters.

Last Published: August 25, 2014 No Product Found
Bug ID Number NIM053792
SubmittedFebruary 5, 2010
Last ModifiedApril 28, 2025
Applies toNo Product Found
Version found10.0 Beta
Version Fixed10.0
StatusFixed

Workaround

Removing any international characters from the name or address fields will allow the authorization to complete successfully.

Steps to Reproduce

Bug ID: NIM053792

Software:

  • No Product Found

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