laptop and a wrench

Bug

Unable to activate an ArcGIS organizational account. The error message, "Error validating key" or "There was an error creating your account" is returned. The token activation status shows 'used', and the User Type list shows 0 spaces used or the subscription is not found.

Last Published: August 25, 2022 ArcGIS Online
Bug ID Number BUG-000129400
SubmittedMarch 14, 2020
Last ModifiedJanuary 6, 2026
Applies toArcGIS Online
Version foundN/A
Operating SystemWindows OS
Operating System VersionN/A
StatusUnder Consideration

Workaround

Reach out to Esri Customer Service for assistance in generating a new ArcGIS Online subscription to activate and cancel the broken subscription.

Steps to Reproduce

Bug ID: BUG-000129400

Software:

  • ArcGIS Online

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