laptop and a wrench

Bug

Unable to activate an ArcGIS Online subscription and a variety of errors occur. User type seats do not activate in the subscription on Esri's side during the activation process.

ArcGIS Online
Bug ID Number BUG-000158621
SubmittedMay 26, 2023
Last ModifiedOctober 2, 2025
Applies toArcGIS Online
Version foundFebruary 2023
Operating SystemWindows OS
Operating System VersionN/A
StatusIn Review

Workaround

Contact Esri Support Services for assistance in generating a new ArcGIS Online subscription to activate and cancel the broken subscription.

Steps to Reproduce

Bug ID: BUG-000158621

Software:

  • ArcGIS Online

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options