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Bug

Unable to access large image collection items from an ArcGIS Hub site catalog; the browser loads endlessly and eventually crashes, displaying the ‘Aw, Snap!’ error message.

ArcGIS Hub
Bug ID Number BUG-000179923
SubmittedOctober 3, 2025
Last ModifiedDecember 2, 2025
Applies toArcGIS Hub
Version foundN/A
Operating SystemN/A
Operating System VersionN/A
Version FixedPlanned Release Date: Q4 2025
StatusFixed

Additional Information

This application is updated to avoid requesting data resources on items unless necessary for display. This resolves the load performance issues noted in this defect.

Workaround

Search with the same item ID or the name of the image collection in the ArcGIS Online Contents page. The image collection is available and works fine when accessed through the item details page.

Steps to Reproduce

Bug ID: BUG-000179923

Software:

  • ArcGIS Hub

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