Tiles show as white in World Terrain Base map at location : -113.9723259 ,50.7262124 at 1-10km scale (north of Okotoks, Alberta and north of Red Deer, Alberta).
Last Published: November 26, 2015ArcGIS Online
Bug ID Number
October 27, 2015
June 11, 2020
Operating System Version
7.0 64 Bit
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
The World Terrain Base map only has detail down to 1:1,000,000 scale (1-20km in user's notes). There is no content by design at 1:577,000 scale (1-10km in user's notes). This information is detailed in the World Terrain Base map item: http://www.arcgis.com/home/item.html?id=c61ad8ab017d49e1a82f580ee1298931
An alternate solution is to use this instead: World Hillshade http://www.arcgis.com/home/item.html?id=1b243539f4514b6ba35e7d995890db1d It has coverage at 3 addtional scales (1:577k, 1:288k, 1:144k).