laptop and a wrench

Bug

Tiles do not load when displaying Esri tiled basemaps at certain levels in Portal for ArcGIS web maps and return the following error messages in the server logs, "No PSK available. Unable to resume." and "Received fatal alert: handshake_failure."

Last Published: December 3, 2021 Portal for ArcGIS
Bug ID Number BUG-000143231
SubmittedSeptember 27, 2021
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.7.1
Operating SystemN/A
Operating System VersionN/A
Version Fixed10.8.1
StatusFixed

Additional Information

The issue occurs due to a JDK defect which causes multiple concurrent TLSv1.3 connections to fail with the "No PSK available. Unable to resume.." response. The issue is not reproducible in JDK 11.0.6.

Workaround

Upgrade to ArcGIS Enterprise 10.8 or latest.

Steps to Reproduce

Bug ID: BUG-000143231

Software:

  • Portal for ArcGIS

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