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Bug

Tiles disappear upon zooming in to maximum scale when using a map service as a basemap in Map Viewer.

ArcGIS Online
Bug ID Number BUG-000172607
SubmittedNovember 26, 2024
Last ModifiedApril 4, 2025
Applies toArcGIS Online
Version foundNov 2024
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version Fixed4.32
StatusFixed

Workaround

Define the tile map (Refer to this documentation https://developers.arcgis.com/rest/services-reference/enterprise/tile-map/ for more information). As described in the REST API documentation, this is enabled by editing the service in the Admin REST API and tile map are now added to the capabilities.

Steps to Reproduce

Bug ID: BUG-000172607

Software:

  • ArcGIS Online

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