laptop and a wrench

Bug

Tile packages sideloaded as a basemap in the ArcGIS Field Maps mobile app disappear after a certain level of zooming.

Last Published: August 1, 2022 ArcGIS Field Maps
Bug ID Number BUG-000149590
SubmittedMay 27, 2022
Last ModifiedSeptember 26, 2025
Applies toArcGIS Field Maps
Version found21.4
Operating SystemAndroid
Operating System Version11.x
StatusAs Designed

Additional Information

This is expected behavior due to a change made with the ArcGIS Field Maps 21.4 release. For more information on this change, refer to this article fhttps://support.esri.com/en/Technical-Article/000027738. If the basemap have a maxScale value other than zero, the basemap disappears when zoomed beyond that scale. The article above provides a set of steps to edit the web map JavaScript Object Notation (JSON) to include a `maxScale:0` property with the basemap layer. However, when working with sideloaded basemaps and switching to them on the map, set a maxScale value of zero to the tile package or cache up to the desired scale to allow the basemap to remain visible.

Steps to Reproduce

Bug ID: BUG-000149590

Software:

  • ArcGIS Field Maps

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options