laptop and a wrench


The Zoom In, Zoom Out, and Pan tools from the toolbar become stuck in ArcMap after pressing the corresponding Z, X, and C hot keys.

Last Published: June 10, 2019 ArcGIS for Desktop
Bug ID Number BUG-000086476
SubmittedMarch 30, 2015
Last ModifiedMay 31, 2023
Applies toArcGIS for Desktop
Version found10.3
Operating SystemWindows OS
Operating System Version8
StatusKnown Limit


After a period of time working in ArcMap, the mouse cursor becomes stuck as the Pan tool as the default cursor mode, and cannot be changed to a different cursor mode.


Esri has investigated this issue and found it to be caused by certain antivirus software. This defect has been logged with Esri as BUG-000086476.


Work with the antivirus vendor to determine the appropriate security settings to resolve interference with ArcGIS software.

Steps to Reproduce

Bug ID: BUG-000086476


  • ArcGIS for Desktop

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