The Zoom In, Zoom Out, and Pan tools from the toolbar become stuck in ArcMap after pressing the corresponding Z, X, and C hot keys.

Description

After a period of time working in ArcMap, the mouse cursor becomes stuck as the Pan tool as the default cursor mode, and cannot be changed to a different cursor mode.

Cause

Esri has investigated this issue and found it to be caused by certain antivirus software. This defect has been logged with Esri as BUG-000086476.

Workaround

Work with the antivirus vendor to determine the appropriate security settings to resolve interference with ArcGIS software.

Steps to Reproduce