laptop and a wrench


The Zoom In, Zoom Out, and Pan tools from the toolbar become stuck in ArcMap after pressing the corresponding Z, X, and C hot keys.

Last Published: June 10, 2019 ArcGIS for Desktop
Bug ID Number BUG-000086476
SubmittedMarch 30, 2015
Last ModifiedJuly 10, 2023
Applies toArcGIS for Desktop
Version found10.3
Operating SystemWindows OS
Operating System Version8
StatusKnown Limit

Additional Information

Esri has investigated this issue and found it to be caused by certain antivirus software. Please work with the users' antivirus vendor to determine the appropriate security settings to resolve interference with ArcGIS software.

Steps to Reproduce

Bug ID: BUG-000086476


  • ArcGIS for Desktop

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