The Zoom In, Zoom Out, and Pan tools from the toolbar become stuck in ArcMap after pressing the corresponding Z, X, and C hot keys.
Last Published: June 10, 2019ArcGIS for Desktop
Bug ID Number
March 30, 2015
July 10, 2023
ArcGIS for Desktop
Operating System Version
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
Esri has investigated this issue and found it to be caused by certain antivirus software.
Please work with the users' antivirus vendor to determine the appropriate security settings to resolve interference with ArcGIS software.