laptop and a wrench

Bug

The web map tile service (WMTS) does not work correctly when published by adding a tile package directly to Portal for ArcGIS.

Last Published: September 25, 2020 Portal for ArcGIS
Bug ID Number BUG-000133293
SubmittedAugust 24, 2020
Last ModifiedJuly 1, 2025
Applies toPortal for ArcGIS
Version found10.7.1
Operating SystemWindows OS
Operating System VersionN/A
Version Fixed10.9
StatusFixed

Workaround

Publish the hosted tile layer directly from ArcGIS Pro.

Steps to Reproduce

Bug ID: BUG-000133293

Software:

  • Portal for ArcGIS

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options