laptop and a wrench

Bug

The web adaptor shows slow performance when any service with ArcSOC instances is overloaded (reaches and stays at maximum instances).

Last Published: March 31, 2022 ArcGIS Web Adaptor
Bug ID Number BUG-000147235
SubmittedMarch 1, 2022
Last ModifiedAugust 6, 2025
Applies toArcGIS Web Adaptor
Version found10.8.1
Operating SystemWindows OS
Operating System Version2019 64 Bit
StatusWill Not Be Addressed

Additional Information

This issue is not a web adaptor defect.

Workaround

  • Increase maximum instances to prevent overload on a service.
  • Increase disk space and RAM first when there are not enough specifications to increase maximum instances.
  • Use Shared Instance Pools.

Steps to Reproduce

Bug ID: BUG-000147235

Software:

  • ArcGIS Web Adaptor

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Esri Community

Search for related information

Training

Find training related to this topic

ArcGIS Ideas

Explore ideas and give feedback

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options