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Bug

The Video Clip export tool in ArcGIS Excalibur of ArcGIS Online returns the error, "There was an error when generating the video clip file" when exporting the clipped video.

ArcGIS Excalibur
Bug ID Number BUG-000177878
SubmittedJuly 14, 2025
Last ModifiedSeptember 11, 2025
Applies toArcGIS Excalibur
Version foundJune 2025
Operating SystemWindows OS
Operating System Version11.0 64 bit
Version FixedArcGIS Online 2025.R3
StatusFixed

Steps to Reproduce

Bug ID: BUG-000177878

Software:

  • ArcGIS Excalibur

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