BUG-000123001 for ArcGIS Online

Bug ID Number	BUG-000123001
Submitted	June 12, 2019
Last Modified	June 5, 2024
Applies to	ArcGIS Online
Version found	7.1
Status	Will Not Be Addressed

Additional Information

The two Terrain with Labels maps reported in the BUG are completely different maps. Their behavior to view the maps at different scales is documented and known. No changes will be made. -- The one described in the ArcGIS Online workflow is the raster format. It only has cache content to 1:72K (LOD 13). This is by design and the use scales are documented in the item descriptions for the World Terrain Base layer: http://www.arcgis.com/home/item.html?id=c61ad8ab017d49e1a82f580ee1298931 and World Reference Overlay: http://www.arcgis.com/home/item.html?id=9763d83ba63048da8a2e0a71ccea4416 These two raster layers make up the Terrain with Labels web map used in the basemap gallery. http://www.arcgis.com/home/item.html?id=aab054ab883c4a4094c72e949566ad40 -- The Terrain with Labels referenced in the ArcGIS Pro workflow is the vector basemap. It has full content coverage at all LOD 0-23 (24 levels) by design. It also uses World Hillshade (as noted in the BUG) which the raster version does not use. It is suggested to use the vector basemap even in ArcGIS Online. This can be accomplished if your organization sets vector basemaps through the map settings of the organization to be the default in the basemap gallery. Or you can use the Terrain with Labels vector web map in ArcGIS Online: http://www.arcgis.com/home/item.html?id=1536abe5e5504e5db380ccfaa9b6fd8d