laptop and a wrench

Bug

The Run GP Service step gets stuck in the running state on a multi-machine ArcGIS Workflow Manager site.

ArcGIS GIS Server
Bug ID Number BUG-000178381
SubmittedJuly 31, 2025
Last ModifiedOctober 7, 2025
Applies toArcGIS GIS Server
Version found10.9.1
Operating SystemRed Hat Enterprise Linux
Operating System VersionN/A
Version FixedArcGIS Enterprise 12.0
StatusFixed

Workaround

Comment the following lines in the WorkflowManager.conf and keep one Workflow Manager (WFM) service running to change the multi-machine setup to a single-machine setup:

  • play.modules.disabled += "esri.workflow.utils.inject.LocalDataProvider"
  • play.modules.enabled += "esri.workflow.utils.inject.DistributedDataProvider"

Steps to Reproduce

Bug ID: BUG-000178381

Software:

  • ArcGIS GIS Server

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options