laptop and a wrench

Bug

The Ready To Use tools in ArcGIS Pro fails to open with an error, "Tool has failed to open", when the licensing portal is set to Portal for ArcGIS.

Last Published: June 8, 2018 ArcGIS Pro
Bug ID Number BUG-000114051
SubmittedMay 17, 2018
Last ModifiedSeptember 16, 2025
Applies toArcGIS Pro
Version found2.1.2
Operating SystemWindows OS
Operating System Version2012 R2
StatusWill Not Be Addressed

Additional Information

The Ready To Use tools in ArcGIS Pro can only be accessed by directly providing credentials for ArcGIS Online. Connections or configured items in Portal for ArcGIS can not be used in this case. In a future release, alternate ways will be provided to use ArcGIS Online services via user's connected on-premise portal, but will likely not be accomplished through a configured item that stores credentials.

Steps to Reproduce

Bug ID: BUG-000114051

Software:

  • ArcGIS Pro

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