laptop and a wrench

Bug

The portal for the ArcGIS upgrade installer asks for user input internally, causing it to freeze if a "jre" folder exists in the C:\Program Files\ArcGIS\Portal\framework\support folder.

Portal for ArcGIS
Bug ID Number BUG-000178274
SubmittedJuly 29, 2025
Last ModifiedNovember 18, 2025
Applies toPortal for ArcGIS
Version found11.5
Operating SystemWindows Server
Operating System Version2022
StatusIn Review

Workaround

Delete the "jre" folder from "C:\Program Files\ArcGIS\Portal\framework\support"

Steps to Reproduce

Bug ID: BUG-000178274

Software:

  • Portal for ArcGIS

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