|Bug ID Number||BUG-000084382|
|Submitted||January 7, 2015|
|Last Modified||February 14, 2023|
|Applies to||Portal for ArcGIS|
|Operating System||Windows OS|
|Operating System Version||2012 64 Bit|
When attempting to log in to Portal for ArcGIS, users are sometimes unable to do so because the home page (https://webadaptor.domain.com/arcgis/home/) appears blank.
This issue occurs when an expired esri_auth cookie is supplied by the browser. This is common when the token expiration value is set to a very short time in the ArcGIS REST API.
Below are some recommended options for resolving this issue.
Clear browser cache and cookies
Press Ctrl+Shift+Delete to clear the cache and cookies file in the browser, and reload the page. This allows the esri_auth token to be regenerated. This operation may vary with different browsers.
Increase the token expiration value
The esri_auth token is supplied to the browser to authenticate members. To change the token expiration time and allow the token to be valid for a longer time, refer to the following ArcGIS Help document, Portal for ArcGIS: Specify the default token expiration time.
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