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The Portal for ArcGIS sign in page (portal/arcgis/home) returns a blank page when an expired esri_auth cookie is supplied by the browser.

Last Published: June 5, 2015 Portal for ArcGIS
Bug ID Number BUG-000084382
SubmittedJanuary 7, 2015
Last ModifiedFebruary 14, 2023
Applies toPortal for ArcGIS
Version found10.3
Operating SystemWindows OS
Operating System Version2012 64 Bit
Version Fixed10.4


When attempting to log in to Portal for ArcGIS, users are sometimes unable to do so because the home page ( appears blank.


This issue occurs when an expired esri_auth cookie is supplied by the browser. This is common when the token expiration value is set to a very short time in the ArcGIS REST API.


Below are some recommended options for resolving this issue.

Clear browser cache and cookies
Press Ctrl+Shift+Delete to clear the cache and cookies file in the browser, and reload the page. This allows the esri_auth token to be regenerated. This operation may vary with different browsers.

Increase the token expiration value
The esri_auth token is supplied to the browser to authenticate members. To change the token expiration time and allow the token to be valid for a longer time, refer to the following ArcGIS Help document, Portal for ArcGIS: Specify the default token expiration time.

Steps to Reproduce

Bug ID: BUG-000084382


  • Portal for ArcGIS

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