Bug
The Portal for ArcGIS health check does not detect when a portal machine's Sharing REST API search operations fail in a highly available ArcGIS Enterprise deployment.
| Bug ID Number | BUG-000149252 |
|---|---|
| Submitted | May 13, 2022 |
| Last Modified | June 5, 2024 |
| Applies to | Portal for ArcGIS |
| Version found | 10.8.1 |
| Operating System | Windows Server |
| Operating System Version | 2019 64 Bit |
| Status | Will Not Be Addressed |
Additional Information
The health check for Portal for ArcGIS health check is meant as a lightweight check of whether the machine can accept requests. It is not meant to provide a comprehensive status check. Additionally, supporting high availability means following best practices related to high availability, such as ensuring that one machine is available during any reboot or patching. Understandably, other significant unplanned outages may be unavoidable, but there are still no plans to add a search request to the health check operation. The operational health script in ArcGIS Enterprise 11.0, or a custom script, can be used to alert an administrator of a portal not functioning correctly.Workaround
Create a custom script that performs searches on Portal1 and Portal2 on a regular basis, and if the search fails on a given machine, instructs the load balancer to remove the machine from the back-end pool.
Steps to Reproduce
Bug ID: BUG-000149252
Software:
- Portal for ArcGIS
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