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Bug

The pop-up does not prompt for cached map service in the offline map in ArcGIS Collector.

Last Published: January 6, 2021 ArcGIS Collector
Bug ID Number BUG-000136387
SubmittedDecember 23, 2020
Last ModifiedJune 5, 2024
Applies toArcGIS Collector
Version found20.2.4
Operating SystemApple iOS
Operating System Version14.0x
StatusWill Not Be Addressed

Additional Information

This is expected behavior. For layers in the map that are tiled and support export tiles, only the tiles are taken offline. The features from the actual sublayers are not supported offline, meaning the features are not downloaded, and therefore, the popup information is not available. Feature services are needed for this.

Steps to Reproduce

Bug ID: BUG-000136387

Software:

  • ArcGIS Collector

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