Bug
The pop-up configuration is lost when publishing a service from ArcGIS Pro 3.3.x to ArcGIS Enterprise 11.3 if the ArcGIS Portal Directory is disabled.
| Bug ID Number | BUG-000171619 |
|---|---|
| Submitted | October 18, 2024 |
| Last Modified | September 26, 2025 |
| Applies to | ArcGIS Pro |
| Version found | 3.3.1 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Version Fixed | 3.5, 11.5 |
| Status | Fixed |
Additional Information
This issue is addressed in ArcGIS Pro 3.5 and ArcGIS Enterprise 11.5.Workaround
Complete one of the following:
- Publish the service from ArcGIS Pro 3.2 or earlier.
- Enable the ArcGIS Portal Directory.
- Publish the same service to a test ArcGIS Enterprise 11.3 environment that has the ArcGIS Portal Directory enabled, make a copy of the <itemID> file in C:\ArcGIS\arcgisportal\content\items\<itemID>, rename the file to match the itemID of the problematic service, and paste it into the problematic <itemID> directory.
Steps to Reproduce
Bug ID: BUG-000171619
Software:
- ArcGIS Pro
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