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Bug

The PDF printout displays incorrect measurements in Web AppBuilder for ArcGIS from Portal for ArcGIS.

Last Published: April 25, 2019 Portal for ArcGIS
Bug ID Number BUG-000113076
SubmittedApril 10, 2018
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.5
Operating SystemWindows OS
Operating System Version2012 R2
StatusKnown Limit

Additional Information

This is a known limitation when using the print service in Portal for ArcGIS.

Workaround

Switch to an ArcGIS Pro based print service. Measure from the center of the map to make measurements using the scale bar accurate. Use a web map that is in an Equidistant spatial reference system (SRS) to get the scale bar measurements to work properly. Alternatively, use the latest outSRS control in the Web AppBuilder for ArcGIS to produce an output map in an Equidistant projection.

Steps to Reproduce

Bug ID: BUG-000113076

Software:

  • Portal for ArcGIS

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