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Bug

The oriented imagery viewer fails and returns the error message, "Error occurred while loading the image. Cannot read properties of undefined (reading 'spatialReference')" without the CameraHeading field in ArcGIS Online.

ArcGIS Online
Bug ID Number BUG-000171216
SubmittedOctober 3, 2024
Last ModifiedFebruary 10, 2025
Applies toArcGIS Online
Version foundJune 2024
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusKnown Limit

Additional Information

This is a known issue that will be fixed in the ArcGIS Online 2024 R03 release. The issue occurs because no valid value is available for CameraHeading. The fix populates the image but also provides an appropriate warning message in the oriented imagery viewer.

Workaround

Add a value to the CameraHeading field.

Steps to Reproduce

Bug ID: BUG-000171216

Software:

  • ArcGIS Online

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