The number of records are reduced to 2000 when a hosted feature layer is downloaded for offline use with ArcGIS for Desktop.
Last Published: August 28, 2015ArcGIS Online
Bug ID Number
August 23, 2015
February 13, 2023
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
Maximum record count is the only amount of data that can be returned from the server and can be created as a local copy in ArcMap.