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Bug

The MXD layers and basemap options are not displayed in the 'MXD to WebMap' tool after signing in to Portal for ArcGIS 10.5.1 from ArcMap.

Last Published: August 21, 2017 ArcGIS for Desktop
Bug ID Number BUG-000106758
SubmittedJuly 21, 2017
Last ModifiedJune 5, 2024
Applies toArcGIS for Desktop
Version found10.5.1
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

1. Open a new session of ArcMap.2. Do not sign in to Portal from File > Sign-in option (direct sign-in).3. Instead launch the MXD to WebMap tool. 4. Set an input MXD File. 5. Sign-in to Portal from the Authentication tab in the tool. 6. The Layers and Basemap are populated in the tool.Here is a link to video workflow. <a href="https://www.screencast.com/t/qNMVNI878" target="_blank">https://www.screencast.com/t/qNMVNI878</a>

Steps to Reproduce

Bug ID: BUG-000106758

Software:

  • ArcGIS for Desktop

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