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The Manage Map Server Cache Scales tool allows for the option to create new cache scales outside the predetermined cache extent. ArcMap hangs after the tool is run and these new scales are not created.

Last Published: April 16, 2015 ArcGIS for Desktop
Bug ID Number BUG-000084002
SubmittedDecember 13, 2014
Last ModifiedMarch 30, 2022
Applies toArcGIS for Desktop
Version found10.2.2
StatusWill Not Be Addressed

Additional Information

As designed: The cache service will show the scales that are within the min -max scales, so that user can manage and view the cache at these scales


Right-click the service through ArcCatalog > Service Properties > Caching > Change the Levels of Detail. This is to ensure the scale level to add through the Manage Map Server Cache Scales tool is within the minimum and maximum scales.

Steps to Reproduce

Bug ID: BUG-000084002


  • ArcGIS for Desktop

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