The Manage Map Server Cache Scales tool allows for the option to create new cache scales outside the predetermined cache extent. ArcMap hangs after the tool is run and these new scales are not created.
Last Published: April 16, 2015ArcGIS for Desktop
Bug ID Number
December 13, 2014
March 30, 2022
ArcGIS for Desktop
Will Not Be Addressed
The development team has considered the issue or request and concluded it will not be addressed. The issue's Additional Information section may contain further explanation.
As designed: The cache service will show the scales that are within the min -max scales, so that user can manage and view the cache at these scales
Right-click the service through ArcCatalog > Service Properties > Caching > Change the Levels of Detail. This is to ensure the scale level to add through the Manage Map Server Cache Scales tool is within the minimum and maximum scales.