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Bug

The Information Lookup web app freezes when opening pop-ups in the lookup layer, if the lookup layer is a shapefile that was added directly to the web map via the Add > Add Layer from the File button.

Last Published: May 23, 2018 ArcGIS Online
Bug ID Number BUG-000110209
SubmittedDecember 14, 2017
Last ModifiedAugust 16, 2025
Applies toArcGIS Online
Version found5.4
Version Fixed5.4
StatusFixed

Workaround

Reconfigure the web map to use a hosted feature service instead of a shapefile added directly to the web map.

Steps to Reproduce

Bug ID: BUG-000110209

Software:

  • ArcGIS Online

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